AXA is one of the leading global insurance providers, serving 107 million customers worldwide.
AXA is routinely awarded for its outstanding customer service ratings, which is essential to the success of its insurance business. Given that innovation is part of AXA’s DNA, the company recognized Afiniti as a perfect fit to help them continuously exceed their peer group through unmatched customer service.
In 2016, AXA partnered with Afiniti to improve their contact center performance in France. Given that AXA Direct France operates a direct to consumer sales model, Afiniti’s behavioral pairing capabilities proved to be uniquely well-suited for the business. AXA Direct France asked for an initial deployment in retention followed by acquisition within car insurance, before deploying across the rest of the estate.
Genesys PBX Integration
12 week Deployment
350 Agents Live