Today we will optimize over one million interactions.
Whether their objective is to increase sales, enhance the customer experience, or reduce costs, the best contact center executives know that every call outcome is essentially the result of a conversation between two people.
SATMAP gets to the heart of how we communicate. When personalities are compatible, people establish rapport and build empathy. In a SATMAP contact center, callers and agents interact better, conversations get to the point faster, and understanding improves. This ultimately drives call success.
SATMAP is the world's only personality matching technology for contact centers. Leading global companies use SATMAP to optimize hundreds of thousands of interactions every day. Our customers frequently cite SATMAP as the technology with the single highest return on investment in their enterprise.