Industry Solutions

• 

  TelecommunicationsRing Ring

  Whatever your particular estate – wireless, wire-line, satellite, broadband, cable – SATMAP is configured to optimize every operational and business KPI within the sector.

  • Program Types
  • Technical Support
  • Customer Care
  • Inbound Sales
  • Outbound Sales

  • Optimizations
  • Increase Sales Conversion:
    • Activations
    • Renewals
    • Add-on Services
    • Equipment Sales
  • Improve RGU Yield
  • Maximize ARPU

  • Reduce Customer Churn
  • Lower Subscriber Acquisition Cost
  • Increase Up-Sells / Cross-Sells
  • Reduce Truck Rolls
  • Minimize Escalations
  • Improve First Call Resolution
• 

  BankingKa-Ching

  SATMAP enhances both the customer-facing (example: Sales) as well as back office (example: Collections) domains within your Banking organization.

  • Program Types
  • Collections
  • Customer Care
  • Inbound Sales
  • Outbound Sales
  • Back Office Support

  • Optimizations
  • Increase Sales Conversion:
    • Credit Cards
    • Deposits
    • Personal Loans
    • Business Loans
    • Ancillary Services
  • Minimize Fraud

  • Optimize Account Management
  • Improve Customer Retention
  • Increase Up-Sells / Cross-Sells
  • Enhance Collections
• 

  InsuranceDing!

  Our insurance industry advisors deploy SATMAP to affect every aspect of your Insurance operation, from insurance sales to policy support to claims processing.

  • Program Types
  • Outbound Sales
  • Collections
  • Customer Care
  • Inbound Sales
  • Back Office Support

  • Optimizations
  • Increase Sales Conversion:
    • Personal Plans
    • Life and Health Plans
    • Annuities
    • Prescription Plans
    • Policy Renewals

  • Increase Up-Sells / Cross-Sells
  • Enhance Collections
  • Minimize Claims
  • Improve First Notification of Loss
• 

  Travel & Hospitality...going going going...

  SATMAP enhances every customer touch point in your Travel and Hospitality network (including online and agency partners) to maximize sales and satisfaction.

  • Program Types
  • Customer Care
  • Inbound Sales
  • Outbound Sales
  • Back Office Support

  • Optimizations
  • Increase Sales Conversion:
    • Reservations (air, hotel,
      etc.)
    • Time Share Sales
    • Loyalty Packages
    • Add-on Services

  • Maximize RevPAR
  • Improve Customer Satisfaction
  • Increase Up-Sells / Cross-Sells
• 

  Consumer Goods*BLING*

  SATMAP is designed to integrate into your entire distribution network – retail, wholesale, e-tail and catalog – and maximize sales, care and customer support.

  • Program Types
  • Customer Care
  • Inbound Sales
  • Outbound Sales
  • Collections
  • Back Office Support

  • Optimizations
  • Increase Sales Conversion:
    • Retail / Wholesale
    • E-tail / Catalog
    • Add-on Services
  • Enhance Refunds / Returns

  • Improve Customer Satisfaction
  • Minimize Fraud
  • Increase Up-Sells / Cross-Sells
  • Enhance Collections