In novice mode the computer is learning in real-time, while in expert mode the system pits you against over 200,000 rounds of previous experience, roughly the same number of calls that SATMAP uses to train its artificial intelligence algorithms.
A truly random game of rock-paper-scissors would result in a statistical tie with each player winning, tying and losing one-third of the time. However, people are not truly random and thus can be studied and analyzed. While this computer won't win all rounds, over time it can exploit a person's tendencies and patterns to gain an advantage over its opponent. In exactly the same way, SATMAP improves what has historically been a random process for agent and caller pairing.« show less