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FIFO is dead

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Since the 1970s, ‘First In, First Out’ call distribution has assigned customers to agents in time order…

ignoring behavioral fit between agents and customers.

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Since 2006, SATMAP has provided the solution for over 150 of the world’s largest companies…

to pair customers with agents on behavior…

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Optimizing over 100,000 agents across more than one billion interactions…

raising revenues, lowering costs, and enhancing customer satisfaction.